Refund policy

Thank you for shopping with Gamefern. Below is our shipping information.

 Processing Time

Once your order is confirmed and payment is received, we will arrange shipment within 1–3 business days(excluding weekends and public holidays).
In case of out-of-stock items or custom orders, we will notify you by email in advance.

 Delivery Information

Products will be shipped via international logistics providers. After shipment, we will email you the tracking number so you can track your parcel.
Delivery time is affected by destination customs clearance and local logistics. Estimated transit time will be shown on the product/order page.

Customs & Duties

Buyers are responsible for understanding import tax rules in their country or region.
All customs duties, VAT and clearance fees incurred at the destination are **borne by the recipient**.

 Lost or Damaged Parcels

 If the parcel is lost during transit: We will assist you to file a claim with the logistics provider.
If the outer package is damaged upon delivery: Please take photos as evidence immediately and contact us by email as soon as possible.
Damage reported after signature acceptance will be difficult for claim processing.

Contact

If you have any questions about this shipping policy, please email us at gamefern1@outlook.com.